SHIPPING, RETURN & EXCHANGE POLICY

Return Policy

Last Updated: [18/01/2025]

Thank you for shopping at [myellacrafts]. We take pride in creating high-quality, handmade crochet items and want you to be completely satisfied with your purchase. Please read our return policy carefully.

1. Returns and Exchanges

1.1 Eligibility for Returns Due to the handmade nature of our products, returns are only accepted under the following conditions:

The item is faulty or damaged upon arrival.

The item is significantly different from the description provided on our website.

Please note that we do not accept returns or exchanges for items that are custom-made or personalized unless they are faulty.

1.2 Condition of Items To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.

1.3 Time Frame If you wish to return an item, you must contact us within 14 days of receiving your order. Once your return is approved, you must return the item within 14 days of receiving our approval.

2. How to Initiate a Return

To initiate a return, please follow these steps:

Contact Us: Email us at [MyellaCrafts@outlook.com] with your order number, details of the item you wish to return, and the reason for the return. Please include photos if the item is damaged or faulty.

Return Authorization: If your return is approved, we will provide you with a return authorization and instructions on how to send the item back to us.

Packaging: Carefully repackage the item to prevent damage during shipping. We recommend using a trackable shipping service, as we cannot be held responsible for items lost in transit.

3. Refunds

3.1 Refund Processing Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days.

3.2 Non-Refundable Items Please note that the following items are non-refundable:

Custom-made or personalized items.

Sale items.

3.3 Shipping Costs Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to a faulty or damaged item.

4. Exchanges

We only replace items if they are faulty or damaged. If you need to exchange an item for the same product, please contact us at [MyellaCrafts@outlook.com].

5. Cancellations

If you wish to cancel your order, please contact us as soon as possible. If your order has not yet been shipped, we will cancel it and issue a full refund. If your order has already been shipped, you will need to follow the return process outlined above.

6. Contact Us

If you have any questions about our return policy, please contact us at:

[myellacrafts]
[myellacrafts.co.uk]
Email: [myellacrafts@outlook.com]

SHIPPING & DELIVERY POLICY

Last updated January 18, 2025

This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should be therefore read alongside our main Terms: http://www.myellacrafts.co.uk.

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

We offer various shipping options.

In some cases, a third-party supplier may be managing our inventory and will be responsible for shipping your products.

Shipping Fees We offer shipping at the following rates:

Shipping Method & Shipping Fees;

Royal Mail Tracked 48 - Standard Delivery 3 - 5 Business Days £3.40

Evri – Standard (No Signature) 3 – 5 Business Days £4.60

DPD Next Day –(1 – 3 Business Days) £9.50

All times and dates given for delivery of the products are given in good faith but are estimates only.

For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order.

For more information, please refer to our Terms.

DO YOU DELIVER INTERNATIONALLY?

We offer various international shipping options.

All International shipping is sent with Royal Mail international.

Europe Main lands Only (Spain, France, Italy, Germany, Netherlands)- Standard International 3 – 7 Business Days £17.00

United States of America Mainland - Standard International 3 – 7 Business Days £30.40

Australia Mainland- Standard International 3 – 7 Business Days £35.00

Canada Mainland - Standard International 3 – 7 Business Days £30.00

All times and dates given for delivery of the products are given in good faith but are estimates only. ( for international deliveries; deliveries may take up to 14 days to arrive. If you have not received your order within the 14 days (Business Days), please contact myellacrafts@outlook.com)

ARE THERE OTHER SHIPPING RESTRICTIONS?

Orders cannot be shipped to P.O. boxes.

Orders only ship on business days, which are Monday - Friday.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason, we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

For EU and UK consumers: This does not affect your statutory rights. For more information, please refer to our Terms.

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by: Email: myellacrafts@outlook.com